Refund policy

Refund & Return Policy

Last updated: October 25, 2026

At Aurelle, we want you to feel confident with every purchase. That's why we offer a 60-Day Money-Back Guarantee, giving you the freedom to try your product at home and decide whether it's right for you.

This policy applies to purchases made through aurelledaily.com and does not affect your statutory consumer rights.

1. Our 60-Day Money-Back Guarantee

We offer a 60-day return period starting from the date your order is delivered.

If you're not satisfied with your Aurelle product, you can request a return within 60 days of receiving it.

Products may be opened and used for normal testing.
Original packaging is preferred but is not mandatory.
Proof of purchase or your order number is required.
Returns must be requested within 60 days of delivery.
Once your eligible return is received, you will receive a full refund of the product purchase price.

For change-of-mind returns under our voluntary 60-day guarantee, customers are responsible for return shipping costs.

2. How to Start a Return

To request a return, please contact our customer support team:

Email: aurelle.22345@gmail.com

Please include:

Your full name.
Your order number.
The reason for your return.
Photos, if the product is damaged or defective.

Our support team will review your request and provide return instructions and the appropriate return address.

Please contact us before sending your product back to ensure your return is processed correctly.

3. Damaged, Defective or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We will assess the issue and arrange an appropriate resolution, including a replacement or refund where applicable.

For confirmed defective, damaged or incorrect items, we will cover reasonable return shipping costs.

Your statutory rights under UK consumer protection law remain unaffected.

4. United Kingdom – 14-Day Right to Cancel

If you are a consumer in the United Kingdom purchasing online, you generally have the legal right to cancel your order within 14 days of receiving your goods, without providing a reason, unless a legal exception applies.

To exercise this right, notify us by email within 14 days of receiving your order.

You must then return the goods within 14 days of informing us of your cancellation.

For eligible cancellations:

We will refund the price paid for the cancelled goods.
We will also refund the original standard delivery charge, where applicable.
Additional charges for premium or express delivery are not refundable beyond the standard delivery cost.
Customers are responsible for direct return shipping costs for change-of-mind cancellations, unless otherwise required by law.
We will issue your refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

Under the statutory cancellation right, a deduction may apply if the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.

This statutory cancellation right is separate from our additional 60-Day Money-Back Guarantee.

5. Exchanges

If you receive a defective or incorrect product, please contact us to arrange a replacement where appropriate.

For other exchange requests, please contact our customer support team to discuss the available options.

6. Refund Processing

Once we receive your return, we will inspect the product and notify you of the refund status.

Approved refunds will be issued to your original payment method unless otherwise agreed.

Please allow additional time for your bank or payment provider to process and display the refund.

If you have not received your refund after confirmation, please contact our support team.

7. Return Shipping Costs

Return shipping costs depend on the reason for your return:

Change of mind: The customer is responsible for return shipping costs.
Defective product: Aurelle covers reasonable return shipping costs.
Incorrect item received: Aurelle covers reasonable return shipping costs.
Damaged on arrival: Aurelle covers reasonable return shipping costs.

Please contact us before returning a faulty or incorrect product so we can provide appropriate instructions.

8. Your Statutory Rights

Nothing in this policy excludes, restricts or replaces your rights under applicable consumer protection laws, including the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

If your product is faulty, not as described, or does not meet applicable legal requirements, you may be entitled to remedies under the law independently of our voluntary 60-Day Money-Back Guarantee.